Procedures / How to Create a Complete Memory Dump

You may be asked by a member of our support staff to forward a complete memory dump. To carry out this function follow these few simple steps:

Using the mouse, right click on the My Computer located on your desktop, and the following menus is diplayed:

Select Properties from the menu to display the System Properties, select the Advance tab and the following dialog is displayed:

completememorydump

Uncheck the Automatically reboot check box and select OK
Select Complete Memory Dump from the "Write bugging information" dropdown menu and in the dumpfile edit box, insert a path to store the memory dump. The dump file will be approx 0.5GB in size
Click on OK
Invoke the BSOD that has been causing your problems
During the BSOD a complete memory dump will be created
Re-boot the machine into safe mode and retrieve the memory dump
Using an ftp program upload the memory dump to an ftp address given to you by a member of our support staff
You should then inform our supprt staff the memory dump has been uploaded