Datapath Support

Sometimes things go wrong, for just those occasions the Datapath Support team are on hand to assist. In order to resolve any issues as quickly as possible, the Datapath team have created a variety of tools to assist in the identification of any problems encountered.

• The Datapath Diagnostic Tool will provide system information relating to Datapath hardware and software installed in your system which can be sent to the support team. Download it here.

• For troubleshooting Fx4 issues, a copy of your Wall Designer layout file will tell us a great deal about your setup and enable us to work on your issue quickly and effectively.

As we are continuously improving our product lines, we will release new versions of our firmware and drivers. Each new release should contain a detailed errata form detailing the specific fixes we have applied. It is always worthwhile checking our download area to see if there are fixes for your specific issue already applied.

The Datapath Support team are currently based in both the United Kingdom and the United States in order to provide coverage to our global customers. If you need to contact us please feel free to use the support enquiry form below or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..