Datapath Support

To resolve issues as quickly as possible, the Datapath team have created a variety of tools to assist in the identification of any problems encountered.

Support Portal

Log a support case or search the knowledge base in our Support Portal. Simply register for a new account.

Diagnostic Suite

Obtain log files for any VSN or iolite product using the Diagnostic Suite. ¹

Software Downloads

We are continuously improving our product lines, we will release new versions of our firmware and drivers.

Wall Designer

For troubleshooting all x-Series products, obtain a Wall Designer layout file. ²

The Datapath Support team are currently based in both the United Kingdom and the United States in order to provide coverage to our global customers. If you need to contact us please feel free to use the support enquiry form or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

¹ All VSN and iolite products purchased after 2010 will have the Diagnostic Suite pre-installed.

² For troubleshooting Fx4 issues, a copy of your Wall Designer layout file will tell us a great deal about your setup and enable us to work on your issue quickly and effectively.