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Telecoms and IT

Operations centers act as the first line of response within Telecoms and IT, providing real-time monitoring of critical network infrastructure. Highly trained analysts keep a vigilant eye on a multitude of information sources, such as network performance, data flows, server health, and security threats.

Aetria, Datapath’s integrated control room solution, helps analysts monitor the hundreds of data points required to identify anomalies and network issues. Centralized connectivity of all workstations and video walls makes it easy to collaborate, identify, and respond quickly to issues; ensuring the crucial and often complex network operation services are maintained.

Monitor and control data sources

Network operation center engineers need to view a variety of data sources simultaneously, with typical examples involving a prominent view of the network monitoring and updates dashboard, smaller multi-screen display views such as general network, firewall management and troubleshooting analytics.

For day-to-day monitoring, a network management system will survey all services across the network, IT and cloud infrastructure. Aetria provides a centralized interface to manage and control the complete network, this can often be hundreds of business systems, such as popular network management software (NMS) like SolarWinds, LogicMonitor and OpenNMS.

Features for distraction-free operation

NOC Engineers require clear visibility and simple control of the various sources and applications they use in their day-to-day work.

Through Aetria’s keyboard, video and mouse (KVM) functionality,  network engineers are able to instantly access and control any data source in real-time, potentially connected with multiple different technologies, whilst maintaining network security.

Another feature enables engineers to easily switch keyboard and mouse control between different data sources, and provides a seamless and intuitive way to access and control all of the data sources they require at any given time.

Collaborate and escalate

Effective collaboration and coordination between NOC engineers is crucial for successful escalation and prioritization of issues. To improve decision making, Aetria enables engineers 24/7 collaboration for colleagues within both their LAN and WAN networks.

Aetria’s multi-screen video integration allows NOC engineers to share visuals  across any multi-screen canvas or workstation, which allows for enhanced team review or management escalation. At the click of a button, visual sources can be instantly displayed on large, shared screen surface in the control room, or sent to external crisis rooms to enable swift issue investigation and resolution.

Installations

Space Center Video Wall

Pea River Electric Alabama Control Room

Air Liquide Control Room

Tabcorp Betting Office

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