Premium Service Package

Datapath is committed to delivering exceptional service. We work closely with our customers to ensure the successful deployment and use of our solutions. We continually review and improve our practices to deliver a service that exceeds your needs.

Our dedicated support teams share a combined 50+ years of experience and maintain expert knowledge on all Datapath Products and related technologies. Our Premium Service Package is available for all VSN and iolite video wall controllers, X-Series multi-display controllers, and WallControl 10 software.

Our Premium Service Package includes:

24-hour support Monday to Friday

Up to 5 years manufacturer hardware warranty

Advanced swap out policy for minimum down time

Service Level Agreement with defined response and resolution times

Software bug fix releases

For more information on our Premium Service Package you can download our handbook here.