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Datapath is committed to delivering dependable, high-quality service for all our solutions. We work closely with customers to ensure the successful deployment, configuration, and ongoing operation of Datapath systems.
Our Premium Service Package ensures your systems are always in expert hands.
With more than 50 years of combined experience, our technical support teams have extensive knowledge of all Datapath products and related technologies. This expertise enables us to provide accurate, timely assistance and practical solutions to a wide range of system requirements.
The Premium Service Package is available for all VSN video wall controllers, x-Series multi-display controllers, and WallControl 10 software, offering enhanced coverage and expert guidance to keep your systems running at peak efficiency.
24-hour support Monday to Friday
Up to 5 years manufacturer hardware warranty
Advanced swap out policy for minimum downtime
Service Level Agreement with defined response
As a premium service customer there are three options to contact the support team:
 You can email our support team on support@datapath.co.uk, be sure to include as much information as possible.
You can call our dedicated premium service lines to speak directly with one of our experienced professionals.
The direct 24/5 number is provided on your Premium Service Certificate.
You can also contact our support team via WhatsApp. Using your phone’s camera, scan the unique QR code on the front of your system, it will automatically open WhatsApp and send information to us including the serial number and customer account. This will identify you quicker and allow us to help faster.