This warranty document supplements the Datapath Terms and Conditions of Sale. In case of contradiction or inconsistency, the latter will prevail.
What is covered and for how long?
Datapath warrants that its products are free from any defects in manufacturing, materials and workmanship.
The warranty shall only apply if the products are handled correctly and the mandatory preventative maintenance actions as described in the technical documents have been followed.
The warranty period starts from date of shipment and is for a standard period of 36 months. Products with non standard warranty periods are listed below. Cables and adapters bundled with Products retain the same period of warranty as the main Product.
For software, repairs and purchased spare parts 6 months warranty apply.
At the time of the original order, certain products listed below, are eligible for an extended warranty of a further 24 months, for an additional charge.
What is not covered?
The warranty does not apply to consumables such as filters, fans and batteries. Datapath will guarantee supply of consumables on a chargeable basis for the period of the warranty.
This warranty does not cover defects resulting from improper or unreasonable use or maintenance, failure to follow operating instructions as mentioned in the technical documentation.
This warranty does not cover defects resulting from accident, unauthorized alteration or modification of the original condition, or product being connected to or used in combination with other equipment, products or systems (hardware and/or software) not compatible with the product or not respecting the installation requirements as defined in the installation manual (such as high temperatures, humidity, dust, power surges…).
In no event shall Datapath be liable for any defects, failures, loss of or damage caused by or resulting from wear and tear, any external cause or event out of Datapath’s control, any act or negligence of customer or any third party.
The warranty is void if serial numbers or warning labels are removed, changed or tampered with.
What we will do:
Datapath provides a return to manufacturer warranty and will, at its sole discretion, repair, or replace (using new or refurbished replacement parts) any defect within a reasonable period of time and free of charge. The replaced product, parts and/or components shall become the property of Datapath.
Datapath also provides technical support throughout the warranty period. The support team have a vast amount of experience and you should feel free to contact them with any problems you may have. Tell them what you are trying to accomplish and they will advise you on the most suitable way to achieve your aims. Before you contact us please read the Support page on our website that provides the information we will require to help you.
What we will not do:
Pay shipping, insurance or transportation charges from you to us, or pay any import fees, duties and taxes.
What you must do to obtain the Standard warranty service:
Please follow the RMA returns procedure.
|Datapath Product Range||Standard 36 Month Warranty||Optional 24 Month Extension||12 Month Warranty|
|ImageDP4 graphics cards**||✓|
|ImageDP4+ graphics cards**||✓|
|'Vision' capture cards (except SD4+1S and DVI-DL)||✓||✓|
|SQX range of scalable streaming||✓||✓|
|Aetria Network Manager||✓||✓|
|(NEW) VSN V3||✓||✓|
|VSN9X2 range and VSN11X2 range||✓||✓|
|VSNMicro 600 range||✓||✓|
|iolite 600 range||✓|
|Express9-G3 and Express11-G3||✓||✓|
|HLink G3, SLink G3 and ExCable G3 and 'Optical'||✓||✓|
|Datapath Fx4 H / D / SDI||✓||✓|
|ActiveConnect cable range||✓||✓|
|Image4 graphics card*||✓|
|VSN9X0 range and VSN11X0 range*||✓|
|Datapath x4, x4-1U and dL8*||✓|
|DPxxMCAB/B/R DisplayPort cables*||✓|
|All other cables and adapters*||✓|
* Products retain the warranty obtained at time of sale. When a product is downgraded to ‘legacy’ the warranty is 12 months but where it was previously sold with 36 months this will be maintained for products already sold.
** Backplanes and cards included within a host chassis that have Standard 36 month warranty retain the Standard warranty.
*** Adapters included with graphics cards have the same warranty period as the card.